Midwest: Ohio/ Michigan/ Indiana, United States

Service Engineer

The Field Service Engineer (FSE) has the primary responsibility of providing direct service for all BUCHI products in an assigned territory, providing services such as Installation, IQ/OQ, basic operational training, preventative maintenance, calibration, and repair to customers within the assigned territory as well as other defined activities.
  • Type: Full-time

What makes your everyday life at BUCHI exciting?

  • Provide customers with exceptional support through diagnosis of problems and a recommendation of options to solve the problem, such as maintenance or repair
  • Perform installations, operational verifications, IQ/OQ, basic operational training, calibration, maintenance and repairs of all BUCHI instruments as well as other defined services
  • Utilize schematic diagrams, electronic test equipment, hand tools and scientific concepts to support customers and to address the performance of BUCHI instruments
  • Utilize Microsoft Dynamics CRM to create service cases, submit tasks, and generate service reports as well as other defined requirements for CRM utilization
  • Create and maintain good communications between current and prospective customers, field sales force, marketing teams, and corporate headquarters personnel

What skills do you need to bring to BUCHI?

  • 2+ years in-house or field service experience in the scientific instrumentation market
  • BS degree in Chemistry or related science or associates Degree in Electronics Technology or technical discipline
  • Strong organizational/time management skills
  • Effective interpersonal skills
  • High functional level in MS-Office programs; Outlook, Excel, Word, and PowerPoint

What can we offer you?

BUCHI offers an attractive benefit to our employees: Healthcare Plan (full medical), Dental, and Vision, Health Care Flexible Spending Account (FSA) Plan, Health Savings Account (HSA) Program, 401K program, plus additional discretionary year-end bonus for 401K, Life, Personal Accident and Disability Coverage, Educational Assistance Program, Student Loan Assistance Program, Parental leave program (for both parents), Reward and Recognition program, Additional bonus and other benefits based on the position.

We look forward to receiving your application! Please send us your application by e-mail at us-sales@buchi.com

BUCHI Corporation